We are at Suave Solutions Pvt Ltd looking for a professional, self-motivated, highly committed and result oriented candidates having MBA & BBA Degree for the position of Customer Support Representative.

Job Responsibilities 

• Maintaining a positive, empathetic and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels i.e. social media, chat, email, ticketing.  

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer the questions.

• Keeping records of customer interactions, transactions, comments and complaints.

• Communicating and coordinating with colleagues as required.

• Providing feedback on the efficiency of the customer service process.

• Ensure customer satisfaction and provide professional customer support.

• Able to work with according to US Timings. 

Requirements:

• Min 1-2 Years of experience in Customer Support

• Ability to communicate in an American accent

• Track record of over-achieving quota

• Strong  Phone communication skills and active listening.

• Familiar with CRM systems and practices

• Customer orientation and ability to adapt/respond to different Folks

• Excellent communication and presentation skills

• Ability to multitask, prioritize and manage time effectively