Call Center Agent  
Cybersky Pvt Ltd   More jobs from this company

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Job Title:   Call Center Agent
Category:   Client Services
Total Positions:   8
Job Location:   Islamabad
Gender:   Male
Age:   18 to 24 years
Minimum Education:   Intermediate/A-Level
Career Level:   Entry Level
Minimum Experience:   Less than 1 Year
Salary Range:   PKR 20,000 to 30,000 per Month
Apply By:   Feb 17, 2020
     
     
 
Job Description:

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

Company Information
 
Company Name:  Cybersky Pvt Ltd
Company Description:

Software House


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