| Job Title: |
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Customer Support Specialist - International |
| Category: |
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Client Services |
| Total Positions: |
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35+ |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Age: |
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18 to years |
| Minimum Education: |
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Matriculation |
| Career Level: |
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Entry Level |
| Minimum Experience: |
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Fresh |
| Salary Range: |
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PKR 50,000 to 70,000 per Month |
| Apply By: |
|
Apr 24, 2020 |
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| Job Description: |
Job Overview: Assist customers in resolving queries and act as a liaison between customers and client.
Job Description:
- Assist customers in resolving queries pertaining to electronic transfer of funds.
- Assist in process of all documents required to perform transactions.
- Analyze customers' concern with resolutions within timeframe.
- Coordinate inbound customers' inquiries and provide resolutions.
- Maintain knowledge on customers’ requirements and provide appropriate solutions.
- Provide guidelines to customers according to the set procedures and regulations.
- Refer unresolved customers grievances or special requests to designated departments for further investigation.
Job Specification:
- O Levels/Matriculation or above
- Excellent command in English
- Age limit: 18-45
- Excellent communication (verbal & written)
- Proficiency with MS Office particularly MS Excel
- Flexibility
- Customer-centric attitude
- Package upt0: 75K
Perks & Benefits:
- Medical Insurance
- Permanent Employment Status
- Provident Fund
- Internal Job Opportunities
- Annual Leaves
- Leaves Encashment
- Referral Bonus
- Conveyance Facility
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| Company Information |
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Company Name: ibex
Company Description:
'ibex.' is is a public listed company on Nasdaq. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience.
Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad.
We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries.
Our mantra is we don’t create jobs we make careers!
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