Able to work in "Night Shifts"

• Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Build lasting relationships with clients and other call center team members based on trust and reliability.
• Utilize software, databases, scripts, and tools appropriately.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Make sales or recommendations for products or services that may better suit client needs.
• Take part in training and other learning opportunities to expand knowledge of the company and position.
• Adhere to all company policies and procedures.