Responsibilities

• Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
• Serve as a product, company and industry ambassador, keen on educating prospects and customers on the capabilities of [insert product/service].
• Conduct weekly, quarterly and annual customer success reports to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met.
• Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
• Identify and prioritize product/service updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders.
• Provide insight and relay the voice of customer with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.

Requirements

• Bachelor’s Degree or equivalent experience in Customer Success, Customer Support, Sales, Business Development or Account Management or related field.
• 4 years in Customer Success, Consulting, Business Development, Sales or related field.
•  Proven experience building strong customer relationships and efficiently communicating internal and external voices.
•  Previous experience growing, scaling, training and supervising a CSM team.
•  Excellent written, verbal, presentation and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences.
• Knowledge of [insert relevant technologies].
• Ability to travel as needed
• Candidates must be FLUENT IN ENGLISH