Customer Support Representative - CSR  
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Job Title:   Customer Support Representative - CSR
Category:   Client Services
Total Positions:   1
Job Location:   Islamabad, Rawalpindi
Gender:   Male
Minimum Education:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   1 Year
Salary Range:   PKR 25,000 to 30,000 per Month
Apply By:   Nov 18, 2021
Job Description:

We are looking to hire a Customer Support Representative for evening shift.

  • Candidate must have outstanding English Communication Skills.

It will be 8 hours office based job. Candidate will be responsible for:

  •  Manage incoming phone calls of the international customers
  •  Identify and assess customers’ needs to achieve satisfaction; ensure to generate complaints to relevant department on timely manner
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions
  • Perform data analysis in MS Excel and relevant tools
  • Handle multiple customer interaction platforms

Company Information
Company Name:  Your Cloud Solutions
Company Description:
Your Cloud Solutions is one of leading company in Pakistan with a mission to provide online education services to its clients all over world

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