| Job Title: |
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Customer Support Representative - CSR |
| Category: |
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Client Services |
| Total Positions: |
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1 |
| Job Location: |
|
Islamabad, Rawalpindi |
| Gender: |
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Male |
| Minimum Education: |
|
Bachelors |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
1 Year |
| Salary Range: |
|
PKR 25,000 to 30,000 per Month |
| Apply By: |
|
Nov 18, 2021 |
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| Job Description: |
We are looking to hire a Customer Support Representative for evening shift.
- Candidate must have outstanding English Communication Skills.
It will be 8 hours office based job. Candidate will be responsible for:
- Manage incoming phone calls of the international customers
- Identify and assess customers’ needs to achieve satisfaction; ensure to generate complaints to relevant department on timely manner
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions
- Perform data analysis in MS Excel and relevant tools
- Handle multiple customer interaction platforms
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| Company Information |
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Company Name: Your Cloud Solutions
Company Description:
Your Cloud Solutions is one of leading company in Pakistan with a mission to provide online education services to its clients all over world
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