We are looking for a Customer Sales Representative to join our team! As a Customer Sales Representative, you will be the main liaison between our company and current potential customers.

Your main goal will be to effectively address customer issues, complaints and inquiries in a timely manner.

Call Center Representative duties and responsibilities:

• Manage inbound and outbound customer calls in a timely manner
• Identify customers’ needs and wants, give your best to clarify information
• Enhances staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Call Center Representative requirements:

• Previous experience in a customer support role
• Track your own work on a daily basis and compare to benchmark
• Strong phone and verbal communication skills 
• Excellent listener
• Adaptable to different personality types
• Familiarity with CRM technology
• Customer focus
• Ability to multi-task
• Set priorities 
• Excellent time management skills
• High school degree