| Job Title: |
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Customer Services Representative - Inbound |
| Category: |
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Client Services |
| Total Positions: |
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1 |
| Job Location: |
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Islamabad, Rawalpindi |
| Gender: |
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No Preference |
| Minimum Education: |
|
Bachelors |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
1 Year |
| Salary Range: |
|
PKR 25,000 to 30,000 per Month |
| Apply By: |
|
Feb 21, 2022 |
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| Job Description: |
Customer Support Representative is required who have outstanding English Communication skills and is energetic.
They will have to perform the following duties:
- Manage incoming phone calls of the international customers
- Identify and assess customers’ needs to achieve satisfaction;
- Ensure to generate complaints to the relevant department on a timely manner
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions
- Perform data analysis in MS Excel and relevant tools
- Handle multiple customer interaction platforms
Job timings are Day Shift 8 am-5 pm. |
| Company Information |
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Company Name: Your Cloud Solutions
Company Description:
Your Cloud Solutions is one of leading company in Pakistan with a mission to provide online education services to its clients all over world
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