Customer Services Representative - Inbound  
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Job Title:   Customer Services Representative - Inbound
Category:   Client Services
Total Positions:   1
Job Location:   Islamabad, Rawalpindi
Gender:   No Preference
Minimum Education:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   1 Year
Salary Range:   PKR 25,000 to 30,000 per Month
Apply By:   Feb 21, 2022
Job Description:

Customer Support Representative is required who have outstanding English Communication skills and is energetic.

They will have to perform the following duties:

  • Manage incoming phone calls of the international customers
  • Identify and assess customers’ needs to achieve satisfaction;
  • Ensure to generate complaints to the relevant department on a timely manner
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions
  • Perform data analysis in MS Excel and relevant tools
  • Handle multiple customer interaction platforms

Job timings are Day Shift 8 am-5 pm.

Company Information
Company Name:  Your Cloud Solutions
Company Description:
Your Cloud Solutions is one of leading company in Pakistan with a mission to provide online education services to its clients all over world

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