About our company:

AffinityVibez is a business management consultancy company having presence in Pakistan. We have matured from a narrowly-focused team to a well-established company. We work with businesses of all sizes, across a wide range of industries, to help them identify and solve problems, develop and implement new strategies, and make informed decisions.

Job Description:

We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This individual will be responsible for providing excellent customer service and technical support to our clients and customers.

Essential Duties and Tasks:

Provide excellent customer service and technical support to clients and customers via phone, email, and live chat

Respond to customer inquiries and issues in a timely and efficient manner

Troubleshoot and resolve technical issues with the services.

Escalate complex issues to the appropriate department or team member for further assistance

Document and track customer interactions and issues as per company policies

Gather customer feedback and provide suggestions for improvements to products and services

Participate in ongoing training and development to stay informed about new products and services

Collaborate with other departments within the company to ensure a seamless customer experience

Meet and exceed customer satisfaction metrics and goals

Required Skills:

Strong customer service and technical support skills

Excellent English communication and problem-solving skills

Strong ability to multitask and prioritize

Experience with SAP and other software like CRM is a plus

Ability to work effectively in a team-oriented environment

Perks and Benefits:

Professional development and training opportunities

Collaborative work environment

Opportunities for growth and advancement within the company

EOBI Insurance

Bi-Annual Increments

Performance-Based Bonuses/Lunch/Dinners/Trips

If you are a customer-focused individual with a passion for providing excellent customer service and technical support, and you meet the qualifications listed above, we encourage you to apply for this exciting opportunity.