About our company:

AffinityVibez is a business management consultancy company having presence in Pakistan. We have matured from a narrowly-focused team to a well-established company. We work with businesses of all sizes, across a wide range of industries, to help them identify and solve problems, develop and implement new strategies, and make informed decisions.

Job Description:

We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This individual will be responsible for providing excellent customer service and technical support to our clients and customers.

Essential Duties and Tasks:

•                     Provide excellent customer service and technical support to clients and customers via phone, email, and live chat

•                     Respond to customer inquiries and issues in a timely and efficient manner

•                     Troubleshoot and resolve technical issues with the services.

•                     Escalate complex issues to the appropriate department or team member for further assistance

•                     Document and track customer interactions and issues as per company policies

•                     Gather customer feedback and provide suggestions for improvements to products and services

•                     Participate in ongoing training and development to stay informed about new products and services

•                     Collaborate with other departments within the company to ensure a seamless customer experience

•                     Meet and exceed customer satisfaction metrics and goals

Required Skills:

•                     Strong customer service and technical support skills

•                     Excellent English communication and problem-solving skills

•                     Strong ability to multitask and prioritize

•                     Experience with SAP and other software like CRM is a plus

•                     Ability to work effectively in a team-oriented environment

Perks and Benefits:

•                     Professional development and training  opportunities

•                     Collaborative work environment

•                     Opportunities for growth and advancement within the company

•                     EOBI Insurance

•                     Bi-Annual Increments

•                     Performance-Based Bonuses/Lunch/Dinners/Trips

If you are a customer-focused individual with a passion for providing excellent customer service and technical support, and you meet the qualifications listed above, we encourage you to apply for this exciting opportunity.