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Job Title:		Call Center Agent
Category:		Client Services
Total Positions:		35+
Job Location:		Lahore
Gender:		No Preference
Age:		18 to 30 years
Minimum Education:		Bachelors
Degree Title:		Bachelors
Career Level:		Entry Level
Minimum Experience:		Fresh
Salary Range:		PKR 0 to 0 per Month
Apply By:		Jan 2, 2017

Job Description:

‘We don’t create jobs, we make careers!’

IBEX Global - Vacancy Alert!

Title of the Job: Customer support executive - Domestic

Brief description of the job:

· Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

· Follow up to ensure that appropriate actions were taken on customers’ requests.

· Refer unresolved customer grievances or special requests to designated departments for further investigation.

Working Hours: 9 hour shift

Requirements (Education): Bachelors qualified

No. of Vacancies: 35+

Skills & Abilities:

· Proficient with MS Office particularly MS Excel (Spreadsheet)

· Possess Knowledge of Call Centre Operations

· Must be flexible to work in shifts

· Excellent communication skills

Age limit: 18 to 30

Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus

Gender: Male & Female

Job Shift: On Rotation

Job Type: Full-time

Salary: 14,000 to 18,000 per month

Transport: Conveyance will be provided to females only, males own transport.

Required Skills:

Customer Service Operations,Customer-focused Service,Customer Service Representatives,Customer Care

Company Information

Company Name: ibex
Company Description:
'ibex.' is is a public listed company on Nasdaq. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience.

Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad.

We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries.

Our mantra is we don’t create jobs we make careers!