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Job Title:		Service Centre Engineer
Category:		Client Services
Total Positions:		1
Job Location:		Islamabad
Gender:		No Preference
Minimum Education:		Bachelors
Degree Title:		Masters or Degree in Computer Science, Information Technology, Engineering or equivalent
Career Level:		Entry Level
Minimum Experience:		1 Year
Salary Range:		PKR 40,000 to 60,000 per Month
Apply By:		Dec 15, 2017

Job Description:

RESPONSIBILITIES

Part of the team that monitors and controls SaaS on 24/7/365 basis

Collect data for analysis from system and/or directly from the designated data-sources

Generate the requested external and internal reports

Handle and analyse data in multiple languages

Provide 1st-line Technical Support to clients. This includes Interaction with clients and

stakeholders to respond to enquiries and target first-line issue resolution

Liaise internally with the commercial and technical departments and solution vendors on

behalf of the clients

Carry out market research and collection of data

Perform initial analysis and technical troubleshooting for client reported issues.

REQUIREMENTS

Can work on a 24/7/365 roster with minimal supervision

Basic knowledge / experience in RDBMS and SQL queries for data retrieval and manipulation

Previous experience in a customer service centre environment / 1st line technical support will

be considered an asset

Proficiency in the English language both written and verbal

Have a good command / proficient in spoken and written in any other language shall be

considered an asset

Able to perform problem isolation and troubleshooting in complex environments

Data analysis experience and skills.

Willing to learn new technologies and easily adapt to change

Working knowledge of TCP/IP fundamentals shall be considered an asset

Knowledge of the telecommunication industry and the various signalling protocols will also be

considered an asset

Be a customer centric team player with a “can do” attitude, and able to handle difficult or

sensitive situations with diplomacy and tact

Have the ability to multi-task and prioritise

Knowledge in Linux technologies will be considered as an asset.

Availability to travel for training purposes to our offices in Malta or Singapore

Company Information

Company Name: Zeta Technologies
Company Description:
Zeta Technologies is a young yet energetic company backed by pool of seasoned professionals having over a decade of experience in providing IT and Telecom services which is reliable, professional and sensitive to its customers’ needs. Zeta Technologies has achieved excellence in providing business class and cutting edge IT and Telecom services due to vast experience in successfully handling large scale projects.

Zeta has set a vision to become a premier solutions provider company offering world leadership in digital solutions for the networked society - a society transformed by personalized solutions, speaking the identical digital language where everyone is able to communicate anytime, anywhere. In our chosen market, we are focusing on becoming the leaders in client satisfaction, innovation, professionalism and superior quality Voice & Data solutions.