Customer Support Specialist  
Ibex Global   More jobs from this company

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Job Title:   Customer Support Specialist
Category:   Client Services
Total Positions:   35+
Job Location:   Islamabad, Karachi, Lahore
Gender:   No Preference
Age:   18 to 40 years
Minimum Education:   Matriculation/O-Level
Career Level:   Intern/Student
Minimum Experience:   Fresh
Apply By:   Dec 31, 2017
     
     
 
Job Description:

·         Title of the Job: Customer Support Specialist - International

·         Brief description of the job:


  1. Timely preparation of rates and quotes for customers and overseas agents.
  2. Collaborate and build relationships with customers to strengthen service competitiveness
  3. Communicate timely correspondence back to customers, track and resolving any issues regarding product.



·         Timings: 9 hours shift


·         Requirements (Education): O-Level / A-Level / Intermediate / Bachelors / Master


·         No. of Vacancies: 30+


·         Skills & Abilities: Individual having the Ability to read, writes, and speaks English fluently with good American or Neutral accent “ONLY”.


·         Ability to work in a blended operations and customer development role


·         Self-motivated, assertive, and respond to brand metrics.


·         Manages complex transactional or emotional customer situations promptly and professionally.


·         Ability to multi-task in a fast paced environment with rapidly changing priorities


·         Contributes to building a positive team spirit and puts success of team above their own interests.


·         If you are self-driven and entrepreneurial with the desire to grow both personally and professionally, then you can be an integral part of our continued expansion.


·         Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus


·         Salary: upto Rs. 45,000/-


·         Transport: Conveyance will be provided.


Required Skills:
English Fluency,Customer Service Representatives,Customer Service Operations

Company Information
 
Company Name:  Ibex Global
Company Description:
Delivering superior customer services for over 10 years, IBEX Global is a business process outsource offering an integrated suite of services that supports an expansive array of customer facing solutions.

Headquartered in Washington, DC. IBEX Global delivers onshore, near shore and offshore solutions in 5 countries, across 18 call centers employing over 7000+ customer service professionals. The recipient of several client and community awards such as the Goodwill Industries Employer of the Year, IBEX Global is one of the most forward thinking companies in the BPO industry.

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