·  Manage daily Front of the House and Back of the House Branch operations

·  Respond efficiently and accurately to customer complaints

·  Appraise staff performance and provide feedback to improve productivity

·  Estimate future needs for goods, kitchen utensils and cleaning products

·  Manage restaurant’s good image and suggest ways to improve it

·  Create detailed reports on weekly, monthly and annual revenues and expenses

·  Promote the brand in the local community through word-of-mouth and restaurant events

·  Recommend ways to reach a broader audience (e.g. discounts and social media ads)

·  Train new and current employees on proper customer service practices