We at Guiding Future looking for Female Customer Service Executive. Her Job includes:

• To take responsibility for being the first point of contact for all callers and ensuring that a high quality of service is delivered at all times.
• To ensure that all calls are dealt promptly and in line with agreed standards and targets.
• To establish, develop and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of the company’s performance standards and the business objectives.
• Liaise with colleagues in local offices, when appropriate to resolve enquiries.
• To ensure that customers are advised of alternative communication methods including voicemail and email facilities.
• To update and maintain files and database.
• Ensuring that team members are kept up to date with any information received following attendance at meetings.
• To take ownership and responsibility for all enquiries presented, identify clients’ needs, and utilizing appropriate questioning and listening skills to identify and offer appropriate solutions.
• To ensure that all computerized systems are used effectively to help process clients’ enquiries and accurately maintaining all records in a time critical environment.
• Carry out all administrative tasks and any necessary follow-up work in relation to incoming calls.
• To maintain a comprehensive knowledge of services, policies and procedures in relation to the role.
• To have an understanding of the key business priorities and performance indicator.
• To represent the organization on groups and forums as required.
• To identify ways in which the team can further improve performance and service delivery to clients.
• To ensure a clear knowledge and understanding of team objectives and priorities and how the individual role will contribute to the achievements.
• To provide support and assistance to colleagues within the team through training, coaching and adopting good team ethics.
• To undertake any such additional duties that are reasonably commensurate with the level of this post.